Privacy Policy

Last updated: December 16, 2025

At Pinecone Print Shop (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have.

Information We Collect

When you visit our site, place an order, or contact us, we may collect:

  • Order information: name, billing/shipping address, email, phone number (if provided), items purchased, and order details
  • Payment information: payment is processed securely through Shopify and/or its payment providers. We do not store your full payment card details
  • Account information: if you create an account, we collect the information you provide
  • Customer support: messages and information you share when you email us
  • Device and usage data: IP address, browser type, pages viewed, and interactions (often collected via cookies and similar technologies)

How We Use Your Information

We use your information to:

  • Process orders, payments, and fulfill shipments (we ship via USPS)
  • Communicate order confirmations, shipping updates, and support responses
  • Replace items damaged in transit or resolve order issues
  • Improve our site, products, and customer experience
  • Prevent fraud and keep our site secure
  • Send marketing emails if you opt in (you can unsubscribe anytime)

Sharing Your Information

We share personal information only as needed to operate our business, including with:

  • Shopify (our e-commerce platform hosting our store)
  • Payment processors to complete transactions
  • Shipping carriers (USPS) to deliver your order
  • Service providers that help us run our store (analytics, email services, customer support tools)

We do not sell your personal information in the traditional sense. Some laws define “sale” broadly (for example, certain advertising/analytics practices). See “Your Rights” below.

Cookies and Similar Technologies

We use cookies and similar technologies to keep our site functioning, remember preferences, understand site traffic, and improve performance. You can control cookies through your browser settings, but disabling them may affect site functionality.

Email Marketing

If you subscribe to our emails, we may send updates about new releases, restocks, and promotions. You can unsubscribe at any time using the link in the email.

Data Retention

We retain personal information as needed to:

  • Fulfill orders and provide support
  • Maintain business records (including tax and accounting requirements)
  • Comply with legal obligations and resolve disputes

Security

We take reasonable measures to protect your information. No method of transmission or storage is 100% secure, but we work with trusted platforms and providers (including Shopify) and follow common security practices.

Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from children.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Request access to the personal information we have about you
  • Request correction or deletion of your personal information
  • Opt out of certain data sharing used for advertising/analytics
  • Withdraw consent for marketing emails at any time

California Privacy Rights (if applicable)

California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of certain data sharing. If you’d like to make a request, contact us using the email below.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.

Contact Us

For questions or privacy requests, contact:

Pinecone Print Shop
Email: Hello@pineconeprintshop.com